Shipping Policy

Orders are typically processed within 1–2 business days. Orders placed before the daily cutoff may ship the same business day. We don't ship or deliver on weekends or holidays.

We ship from the United States using reputable carriers. Where it matters, products go out with cold-chain packaging to protect integrity in transit. Shipping options and costs are shown at checkout.

Title and risk of loss pass to you once we hand the products to the carrier. We aren't responsible for carrier delays after a package leaves our facility.

You're responsible for giving us a complete, accurate shipping address. We aren't liable for orders sent to an incorrect address you provided, and reshipment may cost extra.

You'll get tracking when your order ships. Delivery windows are estimates, not guarantees. Email support@thepeptidequeen.com with any delivery questions.

If tracking shows delivered and the package isn't there, check with your carrier and neighbors first, then email us within 7 days. We'll help open a carrier claim.

Where international shipping is offered, you're the importer of record and you're responsible for all duties, taxes, customs clearance, and compliance with your country's laws.