Refund & Return Policy

If your order arrives damaged, defective, or incorrect, email support@thepeptidequeen.com within 7 days of delivery with your order number and photos. We'll either replace the affected item or issue a refund, at our discretion.

These are sensitive materials with a real cold chain behind them. Once a product has been opened or used, we can't verify its integrity, so it can't be returned or resold.

Unopened products may be eligible for return at our discretion if you request it within 7 days of delivery. Return shipping may be your responsibility and a restocking fee may apply.

Custom-labeled, custom-formulated, clearance, and special-order items are non-returnable. Service fees: labeling, processing, and shipping: are non-refundable.

Approved refunds go back to the original payment method. Processing times vary by payment provider. Shipping charges aren't refundable unless the return is due to our error.

If your order hasn't shipped yet, email us and we'll cancel it. Once a package is with the carrier, it falls under the return rules above.

Email support@thepeptidequeen.com with your order number and the details. Please don't send anything back without prior authorization: unauthorized returns can't be processed.